Our Policies

We kindly ask for at least 24–48 hours’ notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice may be subject to a 50% chargeof the booked service.

• Repeated short-notice cancellations may require prepayment for future bookings.
• 24 hours for standard haircut appointments, and 48 hours for lengthy services (color services, extensions, etc.)
• We accept online, text, or phone cancellations.

No-shows or missed appointments will be charged 100% of the scheduled service.

After two no-shows, a non-refundable deposit or prepayment will be required for future bookings.

A deposit may be required for select services such as color transformations, smoothing treatments, or to purchase hair  extensions. Deposits are non-refundable but transferable if you reschedule with sufficient notice (minimum 48 hours).

Deposits for services; over 2 hours are 50% of service, which will be applied toward your final bill. 

Due to health and safety regulations, we cannot accept returns on opened or used haircare products.

If a product is unopened and unused, it may be exchanged or returned within 14 days of purchase. We offer in salon credits to be applied towards future purchases or services.

In exceptions where a full refund is applied, a 10% restocking fee will apply.

If a product causes an allergic reaction or performance issue, please contact us within 7 days and we’ll be happy to find you a solution.

Your satisfaction is our top priority. If you are not fully satisfied with your service, please contact us within 7 daysso we can arrange a complimentary adjustment with the same stylist.

Adjustments do not apply to change-of-mind or different service requests.

Please arrive on time for your appointment. Clients arriving more than 15 minutes late may need to have services modified or rescheduled, and a late cancellation fee may apply.

We accept Visa, MasterCard, American Express, Debit, Apple Pay, and cash.

Gratuities are always appreciated and can be added to card payments or given in cash.

At Capelli Salon we respect your privacy and are committed to protecting your personal information.

What We Collect:

We may collect your name, phone number, email, and appointment details when you book online or sign up for updates.

Why We Collect It:

To manage appointments, process payments, communicate with you, and share special offers (only if you’ve opted in).

How We Protect It:

Your data is stored securely in encrypted systems and accessed only by authorized staff. Payment information is processed through trusted, PCI-compliant providers.

Marketing & Opt-Out:

You can unsubscribe from emails anytime or reply “STOP” to texts. To update or delete your information, contact us at bookings@capellisalon.ca

Respectful Environment Policy

At Capelli Salon, we value kindness, professionalism, and mutual respect. Our goal is to create a welcoming and comfortable space for both our guests and our team.

We kindly ask that all clients treat our staff and other guests with courtesy.

In rare cases where a client’s behavior is inappropriate, disrespectful, or makes a team member feel uncomfortable, we may choose to pause or decline a service.

Thank you for helping us maintain a positive and respectful atmosphere for everyone who visits our salon.